Meanwhile, I submitted feedback from the Domino's app criticizing about their callous attitude. And again the same assurance was given to me that a person will get in touch within 2 days. I called up the next day and the person told me that, "Someone will get in touch with you." I waited for another couple of weeks and called back again on the same customer support number. I am very much critical about how fair a company is towards the customer and this is what happens when the company gets a brand name, they stop valuing their customers! You have lost a customer today, forever!! And I am pretty much sure you wouldn't care by losing just a customer. It's time that Domino's stop making such false promises if they can't stick to their 30 minutes delivery guarantee or any other consumer satisfaction claims. On the last call I ask for the manager to receive a refund and again I was told that I could not speak her. I called back 4 times and NO One allowed me to speak to her and the pizza that I paid for NEVER CAME. She is least bothered and she HUNG UP the call. And on lots and lots of arguments she said she is NOT GOING TO SEND pizzas. I said I am ordering from last 2 hours and I have to wait for more 2 hours. To confirm the order I called back Domino's West outlet to provide proper customizations and the MOST RUDE lady manager over there said “If you want pizza you will get after 2 hours.” I was shocked. I called back again to customer care and explained the situation for almost an hour with several customer care executives briefing them again and again and again and finally got the solution and the manager promised to deliver my pizzas within 30 minutes more. I get a call from East outlet after 30 minutes stating that they cannot deliver to my place as it is outside their delivery location. I have carefully and politely instructed for West location as every time before the system places an order in some other location. This time I placed a personal order for 2 medium size cheese burst pizza through customer care on 28th June 2019 and asked them several times to place an order in Mulund (West), Mumbai. I am a frequent customer who places orders frequently.
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